FAQ

A. The main gates of our communities are located just miles from the entrance of Walt Disney World® Resort, SeaWorld Orlando, Aquatica, Universal Studios Florida and Universal's Islands of Adventure. Based on your rental home's exact location, the mileage may change. We recommend using a GPS app on your smartphone for exact mileage. Nevertheless, you are in the perfect spot for your magical family vacation!

A. To reserve a home, we will require 20% of the total rental cost. This amount is non-refundable.

A. The final balance is due 60 days prior to your arrival for Elite homes and 45 days prior to arrival for all other homes. This is non-negotiable. Please see our cancellation policy for further details on refunds and the percentage of amounts refunded.

A. 100% Yes! Once you have booked either online or through one of our magical team members, the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.

A. All confirmation and arrival instructions will be sent via email immediately after your reservation. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include your arrival instructions and key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 407-552-6155

Your home will be available for check-in on your day of arrival at 4:00 p.m. Check-out is promptly at 10:00 a.m. on the day of your departure from your vacation home. Early check-in or late check-out can be requested for an additional charge. Prices vary per unit and early check-in and/or late check-out is subject to availability.. Early check-ins and late check-outs will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest's responsibility to contact Magical Vacation Homes within that time period to check for availability and confirm payment of the additional fees.

Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry area. Please also empty all trash cans and place all trash in the receptacles outside of the home. Don't forget to check for all of your belongings and grab a business card for your family and friends as you depart! If you quote your reservation number on a future reservation, you will be rewarded with a 10% loyalty discount (not valid on holiday or peak seasons).

ALL cancellations must be received in writing, and are subject to the following penalty percentages of the total rental fee:

20% from initial date of booking up to 30 days prior to the arrival date
50% if less than 30 days prior to the arrival date
100% if less than 15 days prior to the arrival date

We regret to inform that we are unable to waive ANY of the cancellation charges above, whatever the circumstances may be. Please consider purchasing trip insurance to protect against unforeseen cancellations of your Florida vacation. For further information please visit our travel insurance page.

Magical Vacation Homes currently has a 4-night minimum stay policy in effect for all resorts and varies depending on the season.

During regular business hours, you may call us at 407-552-6155 and speak directly to one of our Magical team members. All issues will be documented and addressed in a timely manner. Additionally, we have a representative on-call 24/7 on our toll-free number to deal with any emergency situation within your vacation home property. For any life-threatening emergencies, please dial 911.

All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.

Yes, if you would like the spa to be heated, you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa since it is using the same water as the pool.

When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool so the spa will be heated up to a temperature of 94-102 degrees Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.

Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months, heating the pool can be a problem with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature, and failure of such devices is outside of our company's control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.

We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property. As mentioned, Magical Vacation Homes provides complimentary starter soap, toilet paper, and trash bags. However, once these items are used, it is the guest's responsibility to replenish them. For Reunion Resort guests ONLY, shampoo, conditioner and body wash are provided as an addition to your starter pack. Any other basic toiletries are NOT provided and must be supplied by the guest.

All of our rentals are described as "Self-Catering Accommodations," meaning that each guest has access to a fully-equipped kitchen, but must provide the supplies themselves. We provide all reservations with a complimentary starter pack, which includes toilet paper, starter soap and trash bags. Once those finish, it is the guest's responsibility to replenish them. We also work with Instacart to provide grocery delivery from local grocery stores right to your door after you check-in. Create your Instacart account today!

Reunion Resort does not allow a trailer of any kind into the resort per the resort rules.

We unfortunately do not allow pets as we have a strict No-Pet Policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a $500 fee minimum.

All homes have a strict Non-Smoking Policy. Guests are permitted, however, to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the Non-Smoking Policy will be subject to a $500 fee.

Yes! In the event any personal items are left behind in your vacation home, we will do our best to locate it. However, the owner and the management company are not responsible for any losses. Magical Vacation Homes uses PAKMAIL to handle all shipping of left behind items, and the guest will be 100% responsible for shipping costs.

All of our homes undergo a regimented cleaning process prior to and after your stay. During your stay, our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.

Reunion Resort has 24-hour on-site security.